Experts of Experience

Mission.org

If your customers aren’t happy, they will let you and the whole world know. Read more

Business Marketing

Episodes

This One Thing Will Generate 400% More Customer Data

02/19/2025 00:57:48Stop Guessing! Win Customers Through Data AND Emotion

02/12/2025 00:51:50 Tech Obsession is Failing Citizens (Rescuing Government Customer Service)

02/05/2025 00:40:55You’re Overthinking Customer Service! (Luxury Hospitality Gets It Right)

01/29/2025 00:47:58Doctor Visits Can Be… Good Experiences? Northwell Health Talks Healthcare Without Burnout

01/22/2025 00:43:04 Show all episodes

Our take on Experts of Experience podcast

Jump into the world of Experts of Experience with Lauren Wood, where she unpacks the secrets to making businesses and their customers click every week. Episodes last around 40 minutes and explore how to create meaningful connections between companies and the people they serve. Wood has extensive experience building customer-company relationships, and she shares actionable tips and engaging stories in her pod. She tackles everything from aligning your business objectives with customer needs to unlocking the key to sustainable growth through satisfaction. Ever wondered about the teaching magic behind apps like Duolingo? You will learn these sorts of business secrets, too. Plus, she's big on inspiring teams to take customer service to the next level. If you want to strengthen bonds with your customers, this is a great listen. Experts of Experience is a management podcast by Mission.org.